Tsebo has come a long way in providing Cost Effective Catering Solutions in Zimbabwe since its inception in 1977 and is the leading catering Company in the country with its main market share in the Mining Sector.
The Company exhibited at the recently held Mine Entra 2013 expo for the very first time and were pleased to have been selected the winner for Best Exhibit in the Services Category.This achievement bodes well for Tsebo’s future as a truly Zimbabwean company as today, quality is the deciding factor on the success or failure of a product or service and that in turn becomes the deciding factor for their organization’s success or failure.
Having embarked on the ISO 9001:2008 journey and obtaining Certification in August 2011, quality and service has been the key to Tsebo’s success. Having said this, Tsebo were awarded Company of the Year at the National Annual Quality Awards held in September 2012 and went on to win Company of the Year Large Enterprise at the SADC Annual Quality Award presentation which took place in Angola in March 2013.
Tsebo’s strengths are therefore evident in their achievements and their brand is synonymous with professionalism and high service quality which they have remained committed to in providing cost-effective, world-class products to their customers.
Tsebo’s aim has been to enhance customer satisfaction through satisfying their needs and expectations and that to remain the market leader, they continually need to improve the quality of their service to customers thus ensuring long term loyalty.
The organization’s thrust for ISO 9001:2008 Certification has seen the mining division realigning its approach to business and the issue of Quality Management has taken centre stage thus enabling the Company’s operations to be customer oriented.
Tsebo’s Mine’s division is a mine management business model renowned for tailor made service products with a personalized approach to a holistic Village Management package covering full catering, running of bars, small-shop management, bedroom/living quarter’s service, launderette, gardening services and the running of guest houses.
Undoubtedly the backbone of Tsebo, the mining division has witnessed sustained business relations with their current clients who continue to express confidence with the ever improving business model that this division has been offering.
Tsebo’s quality efforts have not gone unnoticed and have seen them become the first choice in partnerships and dealerships with preferential brands. To compliment their catering services, the Company entered into a dealership agreement with Vulcan Catering Equipment of South Africa and has introduced Industrial and Food Service Equipment into the Mining, Educational and Hospitality sectors.
In addition to this, the Company can also provide a range of kitchen utensils, industrial cookware and commercial kitchen appliances through BCE Foodservice Equipment of South Africa. Furthermore, Tsebo also entered into a dealership agreement with Lead Laundry & Catering and are now providing laundry services to schools which are showing a good reduction in their laundry costs.
In March 2012, Tsebo were further granted a dealership with Scotsman Ice Systems and have again recently entered into a new dealership with Hychem with a planned approach to hygiene.
Tsebo assures its customers of guaranteed quality products and services and as the Company marks yet another achievement this year, it aspires to maintain and sustain continuous improvements ensuring the organization is kept successful.